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Information Security Engineer III

Information Security Engineer III


Remote position: Rate will change based on location
The Information Security Engineer?s primary function is to manage and maintain client security solutions, through the processing and management of incident and request tickets, as they are assigned. The Security Engineer is expected to contribute to internal documentation and adherence with SLA targets and requirements. The role includes hands on troubleshooting, interfacing with clients and associates as needed to resolve complex cases, maintaining and patching contracted managed security platforms. Security Engineers are expected to participate in and contribute to planning and implementation of strategic and operational projects in efforts to achieve overall client and Client?s goals. Security Engineers are expected to be able to troubleshoot complex problems with little oversight, take ownership and work independently as needed to resolve customer issues
Duties and Responsibilities:
? Projects ? Provide contributions as assigned to any/all in-scope projects
? Serve as primary escalation point for customer incidents and requests as assigned, as well as any daily activity encountered during the daily operations of Client?s Managed Security Services.
? Act as liaison between MSS and parallel or upper tier groups to ensure resolution of escalated issues.
? Case Management ? Creation and regular maintenance of cases for client impacting security issues, administrative and maintenance tasks, as well as appliance issues. Security Engineers are also responsible for managing Ticket/Case queue to ensure that all applicable cases are resolved within applicable SLO/SLA requirements.
? Tuning and Maintenance? regularly participate in tuning, maintenance and patching activities of all applicable MSS platforms within established guidelines and procedures.
? Training and Mentoring MSS personnel as needed or assigned by management.
? System Maintenance ? assisting team members with maintenance, tuning, and installation of security devices, as needed. Also responsible for general troubleshooting of solution failures based upon documented procedures, general knowledge, problem management or guidance by Management, Security Engineering staff and vendors.
? Vendor and Industry training as requested by Management.
Administrative Tasks:
? Maintain proficiency and be able to complete common tasks on a variety of security appliances applicable to the security organization as a whole, as directed by management.
? Report Creation ? creating temporary or permanent reports for customers, as requested.
? Provide Incident descriptions and recommendations for customers, as requested or assigned by management.
? Contribute to creation, implementation, and maintenance of documented policies and procedures for Professional Services and other departmental groups, as directed by management.
? Creating and processing scheduled maintenance activities
Shift Responsibilities:
Security Engineers may be assigned specific shift hours, during which they are responsible for the following activities as an escalation point for the client:
? Daily Case Management ? the Security Engineer will review cases and provide any follow up that may be required.
? Troubleshooting assigned solution related incidents as they are escalated
? Consulting with colleagues and other account stakeholders to ensure customer and solution specific processes are followed.
? Maintenance activity review and implementation
Availability:
? Security Engineers should be readily available to provide operational support for assigned shifts and on-call as scheduled by leadership.
? During On-Call Coverage, Security Engineers should be able to actively engage in any issue escalated to them within 15 minutes of initial contact attempt.
? Security Engineers should be flexible for work outside of scheduled shifts or on-call assignments assigned, as requested by leadership in efforts to support business directives.
? Security Engineers must have the ability to work remotely as on-call response may be needed during off hours
? Occasional travel may be required
Qualifications:
? 3-5 years of general IT and Networking Experience
? 1-3 years of Security Engineering Experience, preferably within a MSS or multi-tenant environment
? Proven ability and past experience performing security analysis for information technology is required
? Experience with a variety of information and network security tools (Microsoft AD/OMS, NetSkope CASB, TrendMicro Deep Security, SailPoint IdentityNow or similar technologies)
? Self-starter able to complete objectives with little supervision
? Experience in Security Analysis preferred
? Excellent writing and communications skills
? Experience in the administration of security technologies, SIEM, log analysis and forensics.
? Familiarization with defense-in-depth concepts
? Must be Green Card or US Citizen
Education:
? Associates Degree in Computer Information Systems or related field preferred
Industry/ Vendor Certifications:
Security Engineers should possess the background and experience necessary to obtain Industry certifications. Possible applicable certifications include, but are not limited to:
? MCSE
? MCSD
? Information Systems Security Engineering Professional (CISSP-ISSEP)
? Security +
? GSEC
? Ethical Hacking
Must have significant hands-on administration experience with a variety of information and network security tools (Microsoft AD/OMS, NetSkope CASB, TrendMicro Deep Security, SailPoint IdentityNow or similar technologies)


Projects ? Provide contributions as assigned to any/all in-scope projects
? Serve as primary escalation point for customer incidents and requests as assigned, as well as any daily activity encountered during the daily operations of Client?s Managed Security Services.
? Act as liaison between MSS and parallel or upper tier groups to ensure resolution of escalated issues.
? Case Management ? Creation and regular maintenance of cases for client impacting security issues, administrative and maintenance tasks, as well as appliance issues. Security Engineers are also responsible for managing Ticket/Case queue to ensure that all applicable cases are resolved within applicable SLO/SLA requirements.
? Tuning and Maintenance? regularly participate in tuning, maintenance and patching activities of all applicable MSS platforms within established guidelines and procedures.
? Training and Mentoring MSS personnel as needed or assigned by management.
? System Maintenance ? assisting team members with maintenance, tuning, and installation of security devices, as needed. Also responsible for general troubleshooting of solution failures based upon documented procedures, general knowledge, problem management or guidance by Management, Security Engineering staff and vendors.
? Vendor and Industry training as requested by Management.




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